Orders , Returns & Exchanges

Please email staciamuse@gmail.com for all returns and exchanges.

*Allow 2-3 business days for a response*

Monday - Friday 10am-5pm PST

All orders will be processed within 2-7 business days from the order date.

Shipments may take up to 7-10 business days due to backup and delays amongst courier services.

We do not accept any refunds at this time due to unprecedented times. Only store credit or exchanges are accepted on all orders.

Returns

ALL SALE ITEMS ARE FINAL SALE. NO EXCEPTIONS. 

FULL PRICED ITEMS ARE ONLY ELIGIBLE FOR EXCHANGE OR STORE CREDIT. NO REFUNDS WILL BE ISSUED AT THIS TIME.

APPLIED DISCOUNTS ON FULL-PRICED ITEMS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE. 

  • Orders cannot be cancelled once item is shipped.

  • Shipping is non-refundable.

  • If item comes back clearly worn or destroyed, refund will be voided.

  • Return requests must be made within 14 days of receiving your order.

  • Customers are responsible for return shipping.

  • No Returns or Store Credit for vintage items, underwear, and accessories

Exchanges

Exchanges are only applicable to full-priced items. NO EXCEPTIONS.

  • Customers are responsible for return shipping.

  • No Returns or Store Credit for vintage items, underwear, and accessories

Lost or Stolen Packages

ROUTE shipping insurance is automatically added at checkout unless customer opts-out.

  • Customer must purchase ROUTE shipping insurance upon return in order to receive a refund, exchange, or store credit on all lost or stolen packages.

  • EcoMuses is not liable for any lost or stolen packages without ROUTE shipping insurance.

  • If your package is lost or stolen in transit, please contact us first.

  • If your package is in "pre-shipment" for longer than 10 business days, please reach out to us first.

Price Adjustments

Prices can only be adjusted to match discounted price if the items were purchased within 3 days of the sale.